Challenge
The traditional method of purchasing mobile top-up products and services involves customers physically visiting retail stores to purchase vouchers or recharge cards. This process can be time-consuming, inconvenient, and potentially risky. Additionally, retailers are required to maintain physical inventory of vouchers and recharge cards, which can be costly and can lead to potential loss of revenue due to expired or unsold inventory.Additionally, there is a need for a secure and efficient way for retailers to sell mobile top-up products through a digital platform. Furthermore, the traditional method of purchasing mobile top-up products and services lacks transparency and real-time updates on the status of the recharge, leading to potential confusion and frustration for customers.
The problem is exacerbated for customers who are traveling or located in remote areas where access to retail stores may be limited. This results in a significant loss of revenue for retailers who are unable to serve these customers effectively.
To address these challenges, a digital solution is needed that provides a smart and secure way for retailers to sell mobile top-up products and services. This solution should be easy to use for both retailers and customers, provide real-time updates on the status of the recharge, and offer a comprehensive range of mobile top-up products and services.
Solution
The C-TOP application was developed to streamline the top-up recharge process for retailers. It provides a smart and secure way for retailers to sell mobile top-up products through a digital platform. Using a just-in-time approach, retailers can provide top-up services online. The application provides real-time updates on the status of the recharge to retailers and their customers, making the process more efficient and transparent. The application integrates with multiple payment gateways, providing secure and efficient payment processing for retailers and their customers. The integration with multiple service providers, including ePay, 3 Network, Vodafone, and others, ensures that retailers can offer a comprehensive range of mobile top-up products and services to their customers.
The application also includes reporting and analytics features that allow retailers to analyze their sales performance and identify trends. This data can be used to make informed decisions about marketing, pricing, and product offerings, helping retailers to grow their business and increase customer satisfaction.
One of the key features of the C-TOP application is the real-time updates on the status of the recharge. This feature provides transparency and builds trust between retailers and their customers. Customers can view the status of their recharge in real-time, allowing them to plan and manage their mobile usage more effectively.
The C-TOP application is designed to be user-friendly and easy to use for both retailers and customers. The user management feature allows retailers to manage their customers’ accounts and provide them with access to the application. The admin dashboard provides a comprehensive view of the system, allowing retailers to manage the application efficiently. The user dashboard provides customers with a simple and intuitive interface for managing their accounts and transactions.
Results
The C-TOP project follows the Agile methodology for software development. The project is divided into different phases, and each phase is completed using sprints. The project team includes a project manager, business analyst, senior developers, and a junior developer. Daily, weekly, and monthly meetings are conducted to keep track of the project progress.
Technology:
The C-TOP application is developed using PHP frameworks and integrated with popular payment gateways and service providers. The project management tool used for the project is Zoho, and version control is managed using Direct Code and FTP.
The C-TOP application caters to two primary user personas: retailers and customers. Retailers can manage their customers’ accounts, provide them with access to the application, and sell mobile top-up products and services. Customers can use the application to purchase mobile top-up products and services and view the status of their recharge. The application is designed to be user-friendly and easy to use for both retailers and customers.
