Elevate Customer Service with Open Source SaaS Help Desk
Revamp your SaaS help desk experience with ERPNext, a comprehensive solution that centralizes and optimizes your customer support process.
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Clients who Trusted Fileian with 100% Transparant Communication
COMPANY PROFILE-KEY FACTS
Our core strength is our Standard
Operating Process.
DEDICATED CLIENTS
0
+
PROJECTS COMPLETED
0
+
YEARS IN BUSINESS
0
+
Clients who Trusted Fileian with 100% Transparant Communication
COMPANY PROFILE-KEY FACTS
Our core strength is our Standard
Operating Process.
Reduction in excess Inventory, Adding cost savings Up to $50,000 annually.
20
%
Improve Operational Efficiency Approximately Saving 200Hr Per month on manual processes
15
%
Improvement in Customer Satisfaction
30
%
erpnext
Helpdesk
Deliver exceptional support, build lasting customer relationships, and empower your team to excel in customer interactions, all within a single, powerful platform.
Real-Time Insights for Exceptional Customer Service
With ERPNext’s powerful and configurable dashboards, your SaaS help desk can reach new heights of efficiency and customer satisfaction. Gain invaluable real-time insights into service issues, empowering you to streamline support processes and deliver exceptional customer service.
Elevate Customer Support with Seamless Omnichannel Interactions
Unlock the full potential of your customer support with ERPNext’s open source SaaS help desk software, empowering your team to deliver exceptional service across all communication channels.
Effortless Ticket Assignments with Automation
Take the burden off your support team and streamline ticket assignments with ERPNext’s smart automation. By setting up assignment rules, you can ensure tickets are distributed efficiently, allowing your SaaS help desk to respond promptly to customer inquiries and meet commitments effectively.
Achieve Team Excellence with Collaborative Support
In ERPNext, we understand the significance of teamwork when it comes to delivering exceptional customer support. That’s why we provide features that foster collaboration and empower your support team to work together seamlessly.
Enhance Customer Experience with Service Level Agreements (SLAs)
In today’s competitive business landscape, providing exceptional customer service is a top priority for organizations. One way to ensure personalized and efficient support is through Service Level Agreements (SLAs). ERPNext empowers you to create and implement SLAs tailored to your customer expectations, enabling you to deliver a superior customer experience.
Elevate Customer Experience with the Customer Portal
ERPNext goes above and beyond to ensure your customers have a seamless and transparent interaction with your business through the Customer Portal. By inviting your clients as users in your ERPNext account, you empower them with a range of features to track and manage their interactions, boosting overall customer experience.
Empower Customers with a Comprehensive Knowledge Base
With ERPNext’s Knowledge Base, you can provide your customers with a powerful self-service tool that reduces ticket load and empowers them to find solutions independently. By creating clear and concise help articles and FAQs, you not only expand your knowledge base but also enhance customer experience.
Never Miss a Maintenance Visit with Maintenance Scheduling
ERPNext’s Maintenance Schedule feature ensures that you never miss a service maintenance visit again. With a streamlined process, you can efficiently manage maintenance tasks, log employee visits, record work done, and capture valuable customer feedback – all with just a single click.
Empower Your Help Desk with On-The-Fly Customizations
With ERPNext’s open-source SaaS help desk software, you have the power to create a customized and personalized experience for your team and customers. Easily map your most important data by adding custom fields to forms, customize form behavior, and create unique print formats – all without writing a single line of code.
Third Party Integrations
Comparison with Competitors
| Comparison | Frappe(Fileian) | SAP | Oracle | Microsoft | SaaS Software |
| Licensing Cost | Free | Paid | Paid | Paid | Paid |
| Users Limit | Unlimited | Limited | Limited | Limited | Limited |
| Cloud Hosting Type | Private / Public Cloud | Private / Public Cloud | Private / Public Cloud | Public Cloud | Public Cloud |
| Cloud Hosting Cost | Starting < 10K | Starting > 50K | Starting > 50K | Starting > 50K | Included |
| Implementation Time | 6 to 12 Weeks | 12 to 24 Weeks | 10 to 20 Weeks | 6 to 12 Weeks | Not Applicable |
| Implementation Cost | Low | High | High | Medium | High |
| Customisation Type | Full (Low Code No Code) | Partial | Partial | Limited | Not Applicable |
| Customisation Time | Low | Very High | Very High | Medium | Not Applicable |
| Customisation Cost | Low | Very High | Very High | Medium | Not Applicable |
| Migration Cost | Low | Very High | High | Medium | High |
| Integrations Cost | Low | High | High | Medium | Very High |
| Security | Yes | Yes | Yes | Yes | No |
| Maintenance | Low | Very High | Very High | High | High |
Comparison with Freelancers & Inhouse Team
| Parameter | Fileian | Freelance Developers | In-house Developers |
| Time to get right developers | 1 day - 2 weeks | 4 - 12 weeks | 1 - 12 weeks |
| Time to start a project | 1 day - 2 weeks | 1 - 12 weeks | 2 - 10 weeks |
| Acquisition cost | 0 | 0 | $9,000 - $25,000 |
| Recurring cost of training & benefits | 0 | 0 | $5,000 - $10,000 |
| Pricing (weekly Average) | 1.5x | 1x | 4x |
| Time to scale size of team | 1 day - 2 weeks | 1 - 12 weeks | 4 - 16 weeks |
| Project failure risk | Extremely Low |
Very High | Low |
| Termination costs | None | None | High |
| Developers backed by a delivery team | YES | No | Some |
| Agile Development methodology | YES | No | Some |
| Quality assuarance | YES | Some | No |
| Impact due to turnover | None | High | High |
| Structured training programs | YES | No | Some |
| Communications | Seamless | Uncertain | Seamless |
| Tools and professional environment | Best-in-Class | No | Varies |
Why do people praise about Fileian?
We are happy to work with Fileian who help us to build a Telecom Enterprise Application. Fileian has been very friendly and cooperative with us.
Core Communications (UK)
CFO
Fileian has been very promptly attentive & communicative on all the time due to which we smoothly build a Loan Applications Management System for MH Gov. of India.
MahatmaPhule Gov. Corp
Managing Director
"Fileian Ventures Private Limited has really upped our game! They set us up with ERPNext for all our needs - Accounts, Manufacturing, Inventory, you name it. They're super quick, sorted out all our issues, and set us up perfectly. If you're looking to streamline your operations, Fileian Ventures is the way to go!"
Mr. Akshay Bramane
MD - Chakkizza Private Limited
India
India
"Before ERPNext, I struggled with manual data entry and bookkeeping, making it challenging to track production accurately. Thanks to ERPNext, I now have access to comprehensive reports and streamlined processes, ensuring efficient production management." - AYSEL AQUA
Mr. Prashant Lohar
MD - Asley Aqua
India
India
We were exploring various ERPs Solutions for our business, facing major issues in tracking production, Quality, and accounting. Fileian helped us implement ERPNext & Streamlining our processes. Now, we can track all activities, and we are thrilled with the results. This implementation saved Time & Cost. . Thank you, #TeamFileian! You are Awesome !!
Mr.Ganesh Dhage
MD- Delicious Foods
India
India
We were exploring various ERPs Solutions for our business, facing major issues in tracking production, Quality, and accounting. Fileian helped us implement ERPNext & Streamlining our processes. Now, we can track all activities, and we are thrilled with the results. This implementation saved Time & Cost. . Thank you, #TeamFileian! You are Awesome !!
Mr.Ganesh Dhage
MD- Delicious Foods
india
india
Comparative Analysis
| Parameter | Fileian | Freelance Developers | In-house Developers |
| Time to get right developers | 1 day - 2 weeks | 4 - 12 weeks | 1 - 12 weeks |
| Time to start a project | 1 day - 2 weeks | 1 - 12 weeks | 2 - 10 weeks |
| Acquisition cost | 0 | 0 | $9,000 - $25,000 |
| Recurring cost of training & benefits | 0 | 0 | $5,000 - $10,000 |
| Pricing (weekly Average) | 1.5x | 1x | 4x |
| Time to scale size of team | 1 day - 2 weeks | 1 - 12 weeks | 4 - 16 weeks |
| Project failure risk | Extremely Low We have 97% Success Ratio |
Very High | Low |
| Termination costs | NONE | None | High |
| Developers backed by a delivery team | YES | No | Some |
| Dedicated resources | YES | No | Yes |
| Agile Development methodology | YES | No | Some |
| Quality assuarance | YES | Some | No |
| Impact due to turnover | NONE | High | High |
| Structured training programs | YES | No | Some |
| Communications | Seamless | Uncertain | Seamless |
| Tools and professional environment | Best-in-Class | No | Varies |
Comparison with Competitors
| Comparison | Frappe(Fileian) | SAP | Oracle | Microsoft | SaaS Software |
| Consulting | Free | Paid | Paid | Paid | No |
| Modules & Features | All | All | All | Limited | Limited |
| Hosting | Private / Public Cloud | Private / Public Cloud | Public Cloud | Public Cloud | Public Cloud |
| Hosting Cost | Below > 1 Lakh | Above < 3 Lakh | Above < 3 Lakh | Above < 1 Lakh | Included |
| Licensing Cost | Free | Paid | Paid | Paid | Paid |
| Implementation Cost | Low | High | High | Medium | High |
| Duration Time | 4 to 6 Weeks | 12 to 24 Weeks | 10 to 20 Weeks | 6 to 12 Weeks | No Time |
| Customisation Type | Full (Low Code No Code) | Partial | Partial | Limited | Not Allowed |
| Customisation Cost | Low | High | High | Medium | Not Applicable |
| Migration Cost | Low | High | High | Medium | High |
| Integrations Cost | Low | High | High | Medium | Very High |
| Security | Yes | Yes | Yes | Yes | No |
| Maintenance | Low | High | High | High | High |
Third Party Integrations
Plans & Pricing
Welcome to our pricing plans!
We are delighted to offer you a range of options that cater to your specific needs.
Free Consultation
For any Industry Enterprises
$
0.00
Starting at $0 for 1 hour
-
1 Hour free consultation
-
Convenient meeting time
-
Minutes of the meeting
Hire Fulltime Resource
For Small & Medium Enterprises
$
15.00
Starting at $15 per hour (1 resource)
-
1 Day - 2 weeks time to get right developers
-
1 Day - 2 weeks time to start a project
-
Zero acquisition cost
-
Zero recurring cost of training & benefits
-
Zero termination costs
-
Zero impact due to turnover
-
1.5x Pricing (weekly average)
-
1 Day - 2 weeks time to scale size of team
-
Extremely low project failure risk
-
Developers backed by a delivery team
-
Dedicated resources
-
Agile development methodology
-
Quality assuarance
-
Structured training programs
-
Seamless communications
-
40 Hrs/week assured work rigor
-
Best-in-class tools and professional environment
MOST POPULAR
Hire Dedicated Team
For Small, Medium & Large Enterprises
$
60.00
Starting at $60 per hour (3 resources)
-
1 Day - 2 weeks time to get right team
-
1 Day - 2 weeks time to start a project
-
Zero acquisition cost
-
Zero recurring cost of training & benefits
-
Zero termination costs
-
Zero impact due to turnover
-
1.5x Pricing (weekly average)
-
1 Day - 2 weeks time to scale size of team
-
Extremely low project failure risk
-
Developers backed by a delivery team
-
Dedicated resources
-
Agile development methodology
-
Quality assuarance
-
Structured training programs
-
Seamless communications
-
40 Hrs/week assured work rigor
-
Best-in-class tools and professional environment
Why do people praise about Fileian?
We are happy to work with Fileian who help us to build a Telecom Enterprise Application. Fileian has been very friendly and cooperative with us.
Core Communications (UK)
CFO
Fileian has been very promptly attentive & communicative on all the time due to which we smoothly build a Loan Applications Management System for MH Gov. of India.
MahatmaPhule Gov. Corp
Managing Director
Let’s get started
Still have questions?
Whether you have questions, need advice, or are ready to start a project, don’t hesitate to get in touch.
COMPANY PROFILE-KEY FACTS
Our core strength is our Standard
Operating Process.
DEDICATED CLIENTS
0
+
PROJECTS COMPLETED
0
+
YEARS IN BUSINESS
0
+
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COMPANY PROFILE-KEY FACTS
Our core strength is our Standard
Operating Process.
DEDICATED CLIENTS
0
+
PROJECTS COMPLETED
0
+
YEARS IN BUSINESS
0
+
COMPANY PROFILE-KEY FACTS
Our core strength is our Standard
Operating Process.
COUNTRIES
0
+
HRS OF IMPLEMENTATION
0
K+
YEARS IN BUSINESS
0
+
Frequently Asked Questions
The Open Source SaaS Help Desk is a comprehensive solution powered by ERPNext, designed to revamp your customer support experience. It centralizes and optimizes the customer support process, leading to improved efficiency and customer satisfaction.
The Open Source SaaS Help Desk centralizes customer support by consolidating all customer inquiries, issues, and requests into a single platform. It provides a unified view of customer interactions, making it easier for agents to manage and respond to support tickets.
Yes, the Open Source SaaS Help Desk streamlines the customer support process by automating ticket routing, prioritization, and assignment. This ensures that support requests are handled promptly and efficiently.
The Open Source SaaS Help Desk optimizes customer interactions through features like real-time chat, email integration, and self-service portals. These tools facilitate seamless communication with customers and empower them to find solutions on their own.
Absolutely! The Open Source SaaS Help Desk is built for seamless integration with other SaaS applications, allowing data exchange and synchronization between different platforms for a unified customer support ecosystem
Yes, the Open Source SaaS Help Desk is designed with a user-friendly interface that simplifies navigation and usage. Its implementation process is streamlined, allowing your support team to start using the system quickly.
The Open Source SaaS Help Desk enhances collaboration among support agents by providing a shared platform for managing support tickets. Agents can collaborate, share knowledge, and escalate issues efficiently, leading to better customer resolutions.
Yes, the Open Source SaaS Help Desk is highly customizable to cater to your specific support needs. It can be tailored to align with your organization’s branding, workflows, and customer service policies.
If you don’t find your answer, feel free to give us a call or drop us a note